Nowadays, chatbots are everywhere. A quick online search will yield countless results.
But here's the catch: many businesses dive in without thoroughly evaluating their options, often leading to less than ideal outcomes.
Chatbots can be implemented in several types, each with unique functionalities tailored to different business needs.
By understanding these differences, businesses can make smarter choices and create better user experiences. Next, I'll break down the different categories of chatbots and highlight the key features of each to help you choose the right one.